Terms & Conditions – Shop
1. Definitions
Buyer: The individual or company purchasing goods from Monika Advanced Aesthetics.
Conditions: The terms and conditions of sale detailed in this document, including any special terms agreed upon in writing.
Goods: The facial care products offered for sale by Monika Advanced Aesthetics.
Price: The cost of the Goods, inclusive of VAT and excluding any applicable delivery or additional charges.
Seller: Monika Advanced Aesthetics, the provider of the Goods.
2. General Conditions
2.1 These terms form the basis of the contract between the Seller and the Buyer. They override any other terms provided by the Buyer unless agreed upon in writing.
2.2 Placing an order confirms the Buyer’s agreement to these terms and conditions.
2.3 The Seller reserves the right to modify these terms at any time, and any updates will apply to orders placed after the change.
3. Prices
3.1 All prices are listed in GBP and include VAT unless otherwise stated.
3.2 Additional charges, such as delivery fees, will be clearly communicated during the ordering process.
3.3 The Seller reserves the right to adjust prices without prior notice, but confirmed orders will not be affected.
4. Payment
4.1 Payment must be made in full at the time of ordering unless otherwise agreed.
4.2 Accepted payment methods include debit/credit card.
5. Delivery
5.1 The Seller will deliver Goods to the address provided by the Buyer.
5.2 The Seller aims to dispatch orders promptly but does not guarantee delivery dates. Time is not of the essence in this contract.
5.3 If delivery is delayed or missed, the Buyer should contact the Seller or the courier to reschedule by emailing [email protected] or calling 07777225654.
5.4 Risk in the Goods passes to the Buyer upon delivery.
6. Returns and Refunds
6.1 Goods may only be returned with prior written authorization from the Seller. To request a return, contact [email protected] or call 07777225654.
6.2 Returns must be requested within 14 days of receiving the Goods.
6.3 The Buyer is responsible for the cost of returning the Goods to the Seller, except in cases where the Goods are faulty or incorrect.
6.4 Items must be unopened, unused, and in their original packaging to qualify for a refund or exchange.
6.5 Refunds or credits will be issued once the returned Goods have been inspected and approved.
6.6 Damaged or incorrect items must be reported within 5 days of receipt. Retain packaging for inspection if necessary.
6.7 The Seller is not responsible for Goods lost or damaged in return transit. The Buyer should use a tracked and insured delivery service for returns.
7. Warranties and Liability
7.1 The Seller warrants that the Goods will match the description provided at the time of purchase.
7.2 Except as required by law, all other warranties (including fitness for purpose) are excluded.
7.3 The Seller is not liable for any indirect or consequential losses resulting from the use of the Goods.
8. Care and Storage
The Buyer must ensure that all facial care products are stored in accordance with the instructions provided by the Seller, including keeping them in a cool, dry place away from direct sunlight, until ownership transfers.
9. Governing Law
These terms and conditions are governed by and interpreted in accordance with the laws of England and Wales.
Contact Information
For any questions, please contact us:
Monika Advanced Aesthetics
Email: [email protected]
Phone: 07777225654